Do I need to do anything if I am travelling alone on a TUI flight with reduced mobility or a disability?

To travel alone on a TUI flight, we ask that you are able to do the following:

• Be able to unfasten your seat belt.
• Leave the seat and reach an emergency exit unaided.
• Retrieve and fit a life jacket.
• Fit an oxygen mask without any assistance.
• Follow the safety briefing and instructions given by the crew in an emergency situation.
• As our priority is to take care of the safety of all our customers, if you’re unable to manage at least one of these tasks, you’ll be required to travel with an accompanying person.

What’s more, you will need to travel with a personal assistant if you need help with any of the following:

• Eating and drinking – cabin crew can help you to open containers.
• Going to the toilet – cabin crew can help to move you through the cabin, but you’ll need to be able to use the toilet facilities unaided.
• Taking medication – you need to be able to administer your own medication if you need it during the flight.
• If you need to travel with a personal assistant, you’ll be sat in the seat next to them – just make sure you notify us in advance. Seats together in our Premium cabin are limited, so please contact our Assisted Travel team as soon as possible to arrange your seating if you’ve booked Premium seats. Personal assistants need to have their own ticket to travel.